Key responsibilities: To provide IT support to internal clients for PC hardware, operating systems, software applications, peripherals, installations and device imaging. The job incumbent will be a strong communicator with good interpersonal and customer service skills to carry out the duties professionally and diplomatically when interacting with internal clients closely to provide seamless technical support.

Duties:

• Provide operational technical support relating to the firm equipment
• Manage on-going maintenance and deployment of new hardware and software for device life cycle
• Monitor and update service requests and incidents within the IT Service Management (ITSM) tool and be efficient and effective in resolving issues
• Provide on-site service support, installation and configuration with PCs, smart devices, telephony and network solutions
• Act as escalation point to Tier 1 group regarding any applications or hardware related inquiry or issues relating to Microsoft Office, Windows OS, and Citrix-based solutions and smart devices
• Imaging of desktop and laptop computers - knowledge of System Centre Configuration Manager (SCCM) is a plus
• Provide setup, configuration and troubleshooting of video conferences for internal and external meetings
• Prepare workstations, including the setup and configuration of laptops and desktops
• Interface with hardware vendors to facilitate repair and installation
• Ability to serve as a backup to the Tier 1 group when required
• Maintain inventory using internal tracking systems to ensure accurate reporting
• Assist with local installation of network devices

Requirements

• Diploma/Degree in IT and related field or equivalent education/experience to provide the necessary skills to perform the primary responsibilities
• Experience working in a professional service industry desirable
• Ability to multi-task and work under pressure while maintaining flexibility in work assignments
• Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude through various forms - in person, by phone and email
• Knowledge of Microsoft Window OS and Microsoft Office Suite
• Knowledge of CISCO video conference solutions a plus

This position is temporary for maternity coverage only. Please only apply if you are able to commit to the 6 months job assignment and if you are available immediately. Only shortlisted candidates will be contacted