IT Support Analyst (Temporary 6 months maternity cover)
Posting Date : 25 Jul 2022 | Close Date :24 Aug 2022

Key responsibilities: To provide IT support to internal clients for PC hardware, operating systems, software applications, peripherals, installations and device imaging. The job incumbent will be a strong communicator with good interpersonal and customer service skills to carry out the duties professionally and diplomatically when interacting with internal clients closely to provide seamless technical support.



  • Provide operational technical support relating to the firm equipment
  • Manage on-going maintenance and deployment of new hardware and software for device life cycle
  • Monitor and update service requests and incidents within the IT Service Management (ITSM) tool and be efficient and effective in resolving issues
  • Provide on-site service support, installation and configuration with PCs, smart devices, telephony and network solutions
  • Act as escalation point to Tier 1 group regarding any applications or hardware related inquiry or issues relating to Microsoft Office, Windows OS, and Citrix-based solutions and smart devices
  • Imaging of desktop and laptop computers - knowledge of System Centre Configuration Manager (SCCM) is a plus
  • Provide setup, configuration and troubleshooting of video conferences for internal and external meetings
  • Prepare workstations, including the setup and configuration of laptops and desktops
  • Interface with hardware vendors to facilitate repair and installation
  • Ability to serve as a backup to the Tier 1 group when required
  • Maintain inventory using internal tracking systems to ensure accurate reporting
  • Assist with local installation of network devices




  • Diploma/Degree in IT and related field or equivalent education/experience to provide the necessary skills to perform the primary responsibilities
  • Experience working in a professional service industry desirable
  • Ability to multi-task and work under pressure while maintaining flexibility in work assignments
  • Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude through various forms - in person, by phone and email
  • Knowledge of Microsoft Window OS and Microsoft Office Suite
  • Knowledge of CISCO video conference solutions a plus


This position is temporary for maternity coverage only. Please only apply if you are able to commit to the 6 months job assignment and if you are available immediately. Only shortlisted candidates will be contacted



Sub Specialization : IT;Business/ IT Analyst
Type of Employment : Contract
Minimum Experience : 2
Work Location : Singapore
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